Frequently Asked Questions
Everything you need to know about your Delta Key Co. experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do your mechanical keyboards come with a warranty?
Yes, all Delta Key Co. hardware includes a 12-month limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
What is your return policy for electronics?
We offer a 30-day return policy for most items. Products must be in their original packaging and in like-new condition. Please note that custom-built keyboards may be subject to a restocking fee.
Are your keycaps compatible with Cherry MX switches?
Most of our keycap sets are designed with a standard cross-stem compatible with Cherry MX, Gateron, Kailh, and Otemu switches. Please check the specific product description for stem compatibility details.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer technical support for firmware updates?
Absolutely. Our technical support team is available via email to guide you through VIA/QMK configurations or any driver installations required for your specific device.